WORKSTATION & LAB MANAGEMENT
More requests related to technical support can be requested through the IIT Service Desk Portal.
Alertus
Alertus is security notification software that is designed to alert computer users to campus emergencies and unexpected events.
Emergency Notification
Alertus is provided by the Office of Emergency Management and automatically installed on departmental and university lab computers managed by Instructional Innovation & Technology and other departments on campus.
Alertus Emergency Notifications includes two programs - Alertus Desktop and the Alertus Panic Button:
- Alertus Desktop:
Receive pop-up alerts on your workstations, or a lab computer, from anywhere on campus with Alertus Desktop notifications - Alertus Panic Button
Use the Alertus Panic Button to immediately send a panic report to Georgia State Police in case of an emergency
Bomgar
Bomgar allows select IT technicians to access a user’s computer and troubleshoot issues without talking them through a series of confusing procedures or requiring an in-person visit.
Support Users Remotely
Information System & Technology offers Bomgar as a free remote assistance tool to all Georgia State IT support staff.
Bomgar allows select IT technicians to access a user’s computer and troubleshoot issues. IT support staff can share a user’s view of their screen, transfer files, view system configuration information and carry out other support activities. By default, Bomgar is configured to require end-user consent before each type of access is granted.
Georgia State Bomgar Guidelines