Duo Frequently Asked Questions
Initial rollout includes asking for voluntary participation, starting with staff and expanding to faculty.
Interested faculty and staff can currently begin registering phones and devices to use with Duo.
We anticipate a mandatory follow-up later this fall. The University System of Georgia has implemented a policy requiring multi-factor authentication at all USG institutions and we are working proactively to protect digital assets as a university. By getting started now, we are working to help ensure the transition is as seamless and supported as possible.
To simplify Duo signup related to academic activities, faculty and student employees will only be prompted to use Duo for login to OneUSG at this time. Staff will be prompted with Duo when they log into any campus application that uses single sign-on (SSO), such as OneUSG, iCollege, PAWS, and more. Also, some staff and faculty have begun using Duo with Office 365 email. You can tell an application uses SSO if you log in using the screen below:
For a full list of SSO applications, visit:
To use the offline authentication option, download and install the Duo app on your device prior to beginning travel or other anticipated cell-phone reception issues.
If you have Office 2013 or older installed, you’ll need to update to the latest version of Microsoft Office. To update on your work computer, download the latest version of Microsoft Office using your computer’s software center. To update on a personal computer, download the latest version of Microsoft Office from within Office 365 online.
Many native email clients on Android devices do not currently use a standard needed to work with Duo multifactor authentication. If you check your Office 365 staff email account using an Android device, you should install the Outlook mobile client to check your Office 365 email account. Installing the Outlook App on Android Devices
Apple iOS Devices
If you check your Office 365 staff email account using an Apple iOS device (iPhone or iPad) with iOS 10 or lower installed, you will either need to update your iOS operating system or install the Outlook mobile client to check your email. Installing Outlook App on Apple iOS Devices
Let us know your thoughts. Submit a question below: