Duo Frequently Asked Questions

Duo is a form of multifactor authentication that uses a mobile device or phone to verify that the person logging in to your account is actually you. Duo adds a second layer of defense against unauthorized logins to your CampusID account.
Duo protects access to your campus accounts, even if your CampusID password is guessed or stolen. Duo complies with USG information security polity, and increases the security of university systems and resources, protecting important sensitive and confidential information.
Faculty, staff, and students employed by the university will use Duo.

Initial rollout includes asking for voluntary participation, starting with staff and expanding to faculty.

Interested faculty and staff can currently begin registering phones and devices to use with Duo.

We anticipate a mandatory follow-up later this fall. The University System of Georgia has implemented a policy requiring multi-factor authentication at all USG institutions and we are working proactively to protect digital assets as a university. By getting started now, we are working to help ensure the transition is as seamless and supported as possible.

If you received an email to begin using Duo, look for a follow-up email from no-reply@duosecurity.com. Follow the link in that email to set up a device or phone number to work with Duo to verify login. If you cannot locate the email from no-reply@duosecurity.com or the link in the email has expired, use this online application to request the email be re-sent.

To simplify Duo signup related to academic activities, faculty and student employees will only be prompted to use Duo for login to OneUSG at this time. Staff will be prompted with Duo when they log into any campus application that uses single sign-on (SSO), such as OneUSG, iCollege, PAWS, and more. Also, some staff and faculty have begun using Duo with Office 365 email. You can tell an application uses SSO if you log in using the screen below:

Single Sign-On Log In Page

For a full list of SSO applications, visit:
technology.gsu.edu/sso

Duo only tracks sign-in information related to university systems that use single sign on (SSO). Duo tracks the information other campus web applications do when you sign in at the university, including: your CampusID, browser version and IP address. In addition, the Duo mobile app reports the model of the device on which the app is installed or the phone number if a mobile number is registered. No other information about the device or user is tracked or exchanged.
You can do a few things to prepare in case your device is lost, stolen or forgotten. You may want to set up multiple devices or phone numbers to work with Duo so you are prepared in case your primary device can’t be used. The Device menu lets you switch between phones or devices. When you replace the device or phone, if your phone number remains the same, you can choose to receive a phone call instead of a app notification until you re-setup a preferred method of notification (Instructions). If your phone number changes after losing a device and a secondary phone or device option is not available, contact the IIT Service Desk for assistance accessing your account and getting a link to re-set up Duo if needed.
In addition to using the Duo app on a smart phone, Duo can call cell phones or land lines. When you receive the call, just press any button to authorize signin. Texting is not currently enabled for security reasons. Only notifications or passcodes within the Duo app or phone calls are used. In certain circumstances, we can also provide a Duo hardware “token”, which is a small plastic device that can generate a passcode to use with Duo, but smart phone or phone number are preferred options for flexibility and convenience. During the voluntary phase of rollout, we encourage you to proactively protect your sensitive or confidential information (and that of others) by choosing to use a device or phone if possible.
The Duo application provides an offline passcode authentication option for times when you lack cell service or for when using the service could cause you to incur additional cellphone charges, such as when you are traveling internationally.

To use the offline authentication option, download and install the Duo app on your device prior to beginning travel or other anticipated cell-phone reception issues.

Logging in Offline with a Duo Passcode >

It’s possible to set up Duo to call your work phone (and also set up additional phones if appropriate for multiple locations). However, the most flexible option is to set up Duo on a personal device that you are likely to have with you on a regular basis. In certain circumstances, we can also provide a Duo hardware “token”, which is a small plastic device that can generate a passcode to use with Duo, but smart phone or phone number are preferred options for flexibility and convenience. During the voluntary phase of rollout, we encourage you to proactively protect your sensitive or confidential information (and that of others) by choosing to use a device or phone if possible.
You may want to set up multiple devices or phone numbers to work with Duo so you are prepared in case your primary phone can’t be used. The Device menu lets you switch between phones or devices. If a secondary phone or device option is not available, contact the IIT Service Desk for assistance.
You will only need to authenticate with Duo once per day as long as you are using the same device or browser. A single login will work across applications. However, using a different browser or device will require logging in with Duo again.
A number of invited staff have begun using Duo with their Office 365 email account in addition to other applications. (If you would like Duo added to your email account at this time, contact the IIT Service Desk.) To use a standard that Duo uses, you may need to update or download a new email client.
Desktop
If you have Office 2013 or older installed, you’ll need to update to the latest version of Microsoft Office. To update on your work computer, download the latest version of Microsoft Office using your computer’s software center. To update on a personal computer, download the latest version of Microsoft Office from within Office 365 online.

Android Devices
Many native email clients on Android devices do not currently use a standard needed to work with Duo multifactor authentication. If you check your Office 365 staff email account using an Android device, you should install the Outlook mobile client to check your Office 365 email account. Installing the Outlook App on Android Devices

Apple iOS Devices
If you check your Office 365 staff email account using an Apple iOS device (iPhone or iPad) with iOS 10 or lower installed, you will either need to update your iOS operating system or install the Outlook mobile client to check your email. Installing Outlook App on Apple iOS Devices


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