Duo Frequently Asked Questions

Duo is a form of multifactor authentication that uses a mobile device or phone to verify that the person logging in to your account is actually you. Duo adds a second layer of defense against unauthorized logins to your CampusID account.
Duo protects access to your campus accounts, even if your CampusID password is guessed or stolen. Duo complies with USG information security polity, and increases the security of university systems and resources, protecting important sensitive and confidential information.
Faculty, staff, and students employed by the university will use Duo.

Initial rollout includes asking for voluntary participation, starting with staff and expanding to faculty.

Interested faculty and staff can currently begin registering phones and devices to use with Duo.

We anticipate a mandatory follow-up later this spring. The University System of Georgia has implemented a policy requiring multi-factor authentication at all USG institutions and we are working proactively to protect digital assets as a university. By getting started now, we are working to help ensure the transition is as seamless and supported as possible.

Enable Duo for Your Accounts using the Duo Registration Application. First, you'll select to register a device or phone to use with Duo. This will result in being sent an activation email to your Office 365 faculty and staff email account from no-reply@duosecurity.com almost immediately. Follow the link in that email to set up a device or phone number to work with Duo. Once you enable a device, your OneUSG Connect account will begin being protected, although it may take up to 24-hours to begin be prompted for authentication to that system. After you've set up an initial device, return to the Duo Registration Application to also select to enable Duo for your Office 365 email account.
Duo protects the OneUSG application and, beginning Spring 2019, faculty, staff, and student employees can also enable Duo protection for their Office 365 campus email.
Duo only tracks sign-in information related to university systems that use single sign on (SSO). Duo tracks the information other campus web applications do when you sign in at the university, including: your CampusID, browser version and IP address.

In addition, the Duo mobile app reports the model of the device on which the app is installed or the phone number if a mobile number is registered. No other information about the device or user is tracked or exchanged.

You can do a few things to prepare in case your device is lost, stolen or forgotten. You may want to set up multiple devices or phone numbers to work with Duo so you are prepared in case your primary device can’t be used. The Device menu lets you switch between phones or devices.

When you replace a device or phone, if your phone number remains the same, you can choose to receive a phone call instead of a app notification until you re-setup a preferred method of notification (Instructions).

If your phone number changes after losing a device and a secondary phone or device option is not available, contact the IIT Service Desk for assistance accessing your account and getting a link to re-set up Duo if needed.

In addition to using the Duo app on a smart phone, Duo can call cell phones or land lines. When you receive the call, just press any button to authorize your login. Texting is not currently enabled for security reasons. Only notifications or passcodes within the Duo app or phone calls are used.

In certain circumstances, we can also provide a Duo hardware “token”, which is a small plastic device that can generate a passcode to use with Duo, but smart phone or phone number are preferred options for flexibility and convenience. During the voluntary phase of rollout, we encourage you to proactively protect your sensitive or confidential information (and that of others) by choosing to use a device or phone if possible.

The Duo application provides an offline passcode authentication option for times when you lack cell service or for when using the service could cause you to incur additional cellphone charges, such as when you are traveling internationally.

To use the offline authentication option, download and install the Duo app on your device prior to beginning travel or other anticipated cell-phone reception issues.

Logging in Offline with a Duo Passcode >

It’s possible to set up Duo to call your work phone (and also set up additional phones if appropriate for multiple locations). However, the most flexible option is to set up Duo on a personal device that you are likely to have with you on a regular basis.

In certain circumstances, we can also provide a Duo hardware “token”, which is a small plastic device that can generate a passcode to use with Duo, but smart phone or phone number are preferred options for flexibility and convenience. During the voluntary phase of rollout, we encourage you to proactively protect your sensitive or confidential information (and that of others) by choosing to use a device or phone if possible.

You may want to set up multiple devices or phone numbers to work with Duo so you are prepared in case your primary phone can’t be used. The Device menu lets you switch between phones or devices. If a secondary phone or device option is not available, contact the IIT Service Desk for assistance.
You will only need to authenticate with Duo once per day as long as you are using the same device or browser, and a single login will work across applications. There is also an option when logging in to "remember" a device's log in for the next 7 days, but this option is only recommend when using a device in a secure location, such as your campus workstation.

Please note, however, that using a different browser or device may require logging in with Duo again, even if you've selected to remember a log in for 7 days.

You may need to update or download a new email client to ensure you have an email client that allows for a standard that Duo uses.

Desktop
If you have Office 2013 or older installed, you’ll need to update to the latest version of Microsoft Office. To update on your work computer, download the latest version of Microsoft Office using your computer’s software center. To update on a personal computer, download the latest version of Microsoft Office from within Office 365 online.

Android Devices
Many native email clients on Android devices do not currently use a standard needed to work with Duo multifactor authentication. If you check your Office 365 staff email account using an Android device, you should install the Outlook mobile client to check your Office 365 email account. Installing the Outlook App on Android Devices

If you are already using Outlook on your Android and have trouble signing in, you may need to reset up your account.
Installing the Outlook App on Android Devices

Apple iOS Devices
If you check your Office 365 staff email account using an Apple iOS device (iPhone or iPad) with iOS 10 or lower installed, you will either need to update your iOS operating system or install the Outlook mobile client to check your email.
Installing Outlook App on Apple iOS Devices

Additionally, if you have a device with iOS 10 or newer installed and are using the native email client and are having trouble signing in, you may need to delete and reset up your GSU faculty or staff email account on the device.
Configure Your iOS Device for Campus Email Service

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