Keep Working: Resources for Working and Collaborating Remotely
Tools Overview | Staff Quickstart Guide | Transition to Teleworking | FAQs

Keep Working:
Remote Work and Collaboration Tools

This site provides information about using technology resources to collaborate with others across multiple locations and to reach certain campus resources that may be needed for accomplishing work tasks from off-campus. Check out the Transition to Teleworking table of ideas on efficient tools to use for your work tasks.
 
Collaboration Tools
If you need to coordinate with colleagues and members of the campus community remotely, these tools are available.

GROUP OR ONE-TO-ONE MEETINGS
To meet with others, whether colleagues, students or others, you can use WebEx to hold discussions with one or more other participants. WebEx allows you to meet online using your computer (with mic or camera) or with just a telephone. You can hold live discussion, communicate with audio and video, share your screen, share documents and other meeting tasks. WebEx is available to all Georgia State students, faculty and staff if discussion is needed across these groups. You can both schedule a meeting or hold a quick, impromptu meeting by using your personal meeting room link.

Register for Webex Trainings
Best Practices: How to Work Remotely >

TEAM AND PROJECT PRODUCTIVITY
Microsoft Teams allows for chat-based group conversation, group file sharing and in-app call, video and text chat. Create a Team to coordinate with other members of your team or project group. This article discusses how you can plan to use Teams for remote productivity. You might also add Skype for Business for a quick application for voice, video and text chat.

 
File Storage and Access

INDIVIDUAL FILE STORAGE
OneDrive provides online storage linked directly from your account within the Office365 faculty and staff email system. You can copy files to online storage and also use a sync tool to work across devices. This is the recommended solution for storing your work files that are individual use or that you may want to share with others via link on a case-by-case basis. (However, if you already use a Home (H:) drive and need to reach if from off campus, instructions are here.)

DEPARTMENTAL FILE STORAGE
Microsoft Teams file sharing can allow you to store and share files for multiple users to view and contribute to online.

Department drives are sometimes referred to as I:// drives. You can reach these drives from off-campus after connecting the Virtual Private Network (VPN) and using the instructions provided at this page.

 
Software
Find information about software for download to your personal or work computer at the software download page. For instructions on downloading software to a university-managed computer, see this document about the software download center.

 
Telephones
If you need to receive calls at an off-campus number, you can forward your calls (Atlanta Campus | Perimeter College Phones | video instructions) to another land or cell line. When not near your office phone, you can also set your calls to forward to an off-campus number using online tools. To reach voicemail from off campus, you can check voicemail remotely or check your forwarded voicemail in your campus email account. If your voicemail is not currently forwarding to email, request the voicemail to email service be added to your mailbox.

 
Preparing a Device
To get started preparing for remote work and collaboration, see Staff Quickstart Preparation.

Tips: Making the Most of Internet Access from Off-Campus

As the university is experiencing this period of online work, users have reported slowed access to systems through the VPN, particularly during peak work times.

The VPN has temporarily been expanded using additional connection addresses. The standard connection address for the VPN is secureaccess.gsu.edu. If experiencing an issue at the standard address, users can try inputting the following addresses in the connection address field of the Anyconnect VPN client to attempt a faster connection:
secureaccess2.gsu.edu
secureaccess3.gsu.edu
secureaccess4.gsu.edu

Additionally, the following software and software access systems no longer require the VPN for access – SPSS, STATA and vLab. In general, students should not need the VPN to reach resources for their online coursework. Note that WebExMicrosoft TeamsOneDriveiCollege, and Office 365 Email are all available from off-campus via the web and do not require the VPN, as is the case with most online systems.

For the purposes of the instructions on this site, you may need the VPN to download and install software on a university-managed computer, access department and home drives from off-campus and when accessing the Self-Care Portal to forward your university telephone number to a land or cell number. You will only need the VPN for a short period to perform these tasks. When not actively in need of the VPN, please sign off in order to improve the service experience. Additionally, if you are doing process-intensive work and have the option, you may wish to try again during off-peak work hours.

A short list of items used university-wide that use the VPN is here. If you are having trouble reaching a resource from off-campus or have a question about which resources require the VPN, the IIT Service Desk can help identify whether a system requires the VPN.

Getting Help

System Status

Contact the IIT Technology Service Desk

Contact the IIT Service desk at the online help system at help.gsu.edu, by email at help@gsu.edu or 404-413-HELP (404-413-4357)