Clearing Cached Address Books in Outlook


This document shows the steps required to clear cached Address Books from Outlook.


  • Office 365 Account
  • Outlook Client
  • Windows Machine


Steps to update the autocomplete feature

  1. Open Outlook
  2. Click New Message
  3. Enter name in the To Field and select theXnext to their name
  4. Type the name again and press Ctrl+K

Steps to Download Global Address List

  1. Open Outlook.
  2. Click the Send/Receive tab, then select the Send/Receive Groups menu.
  3. In the Send/Receive Groups drop-down menu select Download Address Book.
  4. In the Offline Address Book window:
    1. Un-check the Download changes since last Send/Receive box
    2. Select /Global Address list from the Choose address book options.
    3. Click OK.

  5. Steps to Clearing Address Book Cache

    1. Open Outlook and Select File
    2. Select Account Settings 
    3. Select Data Files and Open File Location
    4. Select Offline Address Books
    5. Exit Outlook by select File and then Exit
    6. Highlight the folders within the Offline Address Books Folders and Delete them.
    7. Open Outlook


    For help with these steps please contact the Help Desk at 404-413-HELP (404-413-4357) or email them at [email protected]