This site provides information about using technology resources to collaborate with others across multiple locations and to reach certain campus resources that may be needed for accomplishing work tasks from off-campus. Information on how to prepare a computer you’ve been using off campus to return to campus or make sure you are re-connected to on-campus resources is also below.
University Policy and Remote Work Requests
Before beginning remote work, you may need to review university policy and complete a remote work request in coordination with your supervisor.
Supervising and Working on Virtual Teams
- Make sure to take advantage of professional development opportunities that Georgia State has to offer.
- Learning & Development Information For Supervisors
- Have your team participate in the Learning & Development programs offered by ODCS. To access these available programs, go to Stacks and register today.
- Consider checking out LinkedIn Learning and, coordinating with your team, select some online classes for your team to complete while working from home.
If you plan to use voice or video for meetings or team chat, your work device will need a working microphone and camera.
Secure Devices you use for work.
Make sure antivirus software is installed on both university-managed and personally-owned devices used for work purposes. Cylance at Home is available for faculty and staff to protect personally-owned devices and protects your files and sensitive university information when connecting to the university network or working with university materials.
Individual File Storage
OneDrive provides online storage linked directly from your account within the Office365 faculty and staff email system. You can copy files to online storage and also use a sync tool to work across devices. This is the recommended solution for storing your work files that are individual use or that you may want to share with others via link on a case-by-case basis. GSU Dropbox accounts are also available to faculty, staff and student employees on request.
Departmental File Storage
Microsoft Teams file sharing can allow you to store and share files for multiple users to view and contribute to online.
Department drives are sometimes referred to as I:// drives. You can reach these drives from off-campus after connecting the Virtual Private Network (VPN) and using the instructions provided at this page.
If you need to coordinate with colleagues and members of the campus community remotely, these tools are available.
Group or One-to-Meetings
To meet with others, whether colleagues, students or others, you can use Webex to hold discussions with one or more other participants. Webex allows you to meet online using your computer (with mic or camera) or with just a telephone. You can hold live discussion, communicate with audio and video, share your screen, share documents and other meeting tasks. Webex is available to all Georgia State students, faculty and staff if discussion is needed across these groups. You can both schedule a meeting or hold a quick, impromptu meeting by using your personal meeting room link.
Team and Project Productivity
Microsoft Teams allows for chat-based group conversation, group file sharing and in-app call, video and text chat. Create a Team to coordinate with other members of your team or project group. This article discusses how you can plan to use Teams for remote productivity.
Find information about software for download to your personal or work computer at the software download page. For instructions on downloading software to a university-managed computer, see this document about the software download center.
Don't forget you can install Microsoft Outlook and the Microsoft Office Suite on up to 5 devices for free.
If you need to receive calls at an off-campus number, you can forward your calls (Atlanta Campus | Perimeter College Phones | video instructions) to another land or cell line. When not near your office phone, you can also set your calls to forward to an off-campus number using online tools. To reach voicemail from off campus, you can check voicemail remotely or check your forwarded voicemail in your campus email account. If your voicemail is not currently forwarding to email, request the voicemail to email service be added to your mailbox by contacting the IIT Help Center 404-413-4357 (HELP) firstname.lastname@example.org
Adobe Sign allows you to send documents for signature and electronically fill out documents online.
To make sure your technology is ready as you begin work on your return to campus, consider testing your technology several days before it will be needed. This will allow you to receive assistance if there is an issue and reduce the wait time during summer return or fall semester start.
Update Laptops and Computers Being Used Off Campus
As you get ready to return with a device to campus, make sure your computer is up-to-date with any waiting software installs. Performing these updates prior to returning will help you be ready for your first day of productivity on campus. To perform software updates, you will need to:
- Connect to the university Virtual Private Network (VPN).
(The VPN is a way to create a secure connection with the university that allows you to perform protected actions, like installing university-managed software.)
If you have not recently connected to the VPN with your university-managed computer from off campus, you may be prompted to perform steps that will sync your computer login password with your CampusID password by locking and unlocking the computer once connected to the VPN.)
- Open the software center and perform any waiting updates. (Windows | Mac)
- On Windows machines, perform Windows updates.
- Wired network access: We recommend you connect laptops and computers directly to the wired network when you return to campus. This will provide a faster connection for any updates and simplify network access.
(On a university-managed Windows computer, when you first connect to the university network using an office network cable and log into your computer, your password will automatically update to your CampusID password if you have not been keeping the workstation password synced off campus.)
- Reconnect monitors and other peripheral devices. If you need assistance re-connecting workstation equipment, contact the IIT Service Desk to submit a help request.
Software and Other Equipment
Make sure to review the following as soon as you return and leave plenty of time to resolve any issues.
- Your operating system and other software is up-to-date.
(Open software center and perform any waiting updates. Windows | Mac)
- Test your connection to printers or multi-function copiers.
- Make sure your OneDrive account is syncing. (Windows | Mac)
- Check your GSU Dropbox account is syncing, if you have requested one.
- Make sure you can connect to department shared drives. (Windows | Mac)
We recommend connecting your computer directly to the wired network with a cable when first setting up your machine on return to campus. If you have initial issues connecting to the GSU network, remember you can also connect to Eduroam which provides wireless access at Georgia State as well as at several other educational institutions.
Troubleshooting Wireless on Mac
- If you receive a popup on your university-managed Mac computer asking you to Select a certificate for network "GSU", follow these instructions to update the certificate.
Telephones and Voicemail
If you set forwarding for your telephone and need to remove it, here's information on changing your telephone settings.