For Students: Brightspace Support

Students

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Need help with a specific problem in Brightspace? Click here for help on every aspect of Brightspace, including the truly obscure stuff.

 

Frequently Asked Questions

There are a few common reasons for why you can’t log in:

  • If you are new to Georgia State University, or your Campus ID password has expired, you will need to activate your Campus ID here.
  • Also for new students, you will not be able to log in to Brightspace until 2 weeks before classes begin.
  • If you are a returning student and can’t log in, try resetting your password here. Once you have reset your password you should be able to log in.

If you still can’t log in please call the help center at 404-413-4357.

The three most common reasons why you can’t see your courses are:

  • Courses are not available to students until 2 weeks before the semester begins.
  • During drop/add, there is a 1-3 business day lag time between when you add your courses and when they will automatically appear in BrightSpace.
  • Your courses are displayed to show the most recently accessed courses. If you haven’t accessed the course yet, it won’t show up in your course list. To access your course the first time, you will need to locate it by clicking on the magnifying glass at the top of your course list

My_Courses

If your courses are not listed and you need to get into one or more immediately please contact your instructor and ask that they add you to the course. The help center cannot add you to courses.

Brightspace automatically adds you to a course based on GoSolar data but will not not automatically drop you. As such, dropped courses will remain on your course list until the instructor removes you from their BrightSpace classlist. Being listed in a Brightspace course that you dropped in Go Solar/PAWS will not affect your standing at Georgia State University as long as the course is not listed on your GoSolar/PAWS classlist.
Though called “email”, it’s better to think of Brightspace “email” as internal messaging that is also forwarded to your email address from an email address that cannot accept replies. Accordingly,  the only way to reply to an “email” sent to you through Brightspace is to go into Brightspace and reply there.
Your e-mail will stop working if you have a test or quiz in progress. Once you submit your test/quiz your BrightSpace e-mail will work again.
There are three common reasons that a user cannot access a Collaborate room. They are:

  • Your browser doesn’t properly function with Collaborate (we recommend to use the most recent version of Chrome)
  • The version of Java on your computer is not supported by Collaborate (you can get the most recent version here)
  • The internet connection you are using is too slow or busy to support video and audio streaming services (try to access the course in a location with faster internet speeds)

For additional online support, you can visit the Collaborate support site, here. If you are still having problems please contact the help center at 404-413-4357.

 
Do you have a question about campus technology or want to learn more about available IT resources? Find out here via @GSUTechnology