Grant Access to a Shared Mailbox

Associated Service Faculty and Staff Email

Overview

This document describes how to grant access to a shared mailbox.

Requirements

  • Access to Office 365 online
  • Owner of the Mailbox in Office 365
    NOTE: If you would like to create a department non-person account and manage the account, please submit a department non-person account request.

Grant Access to a Shared Mailbox

  1. Sign in to your online campus email account with your Campus email address and Password.
  2. Click the gear icon and select Mail.
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  3. Click the General section to open it, then select Distribution groups.
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  4. Under Distribution groups I own, select the account you’d like to access and click the edit pencil icon.
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  5. The account options will appear in a new window. Select membership and click the plus icon.
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    EXPLANATION OF DEPARTMENT / SCHEDULING GROUPS
    You will see three groups per each department / scheduling account. For instance, John Doe, the owner of scholars@gsu.edu, will see the following groups:

    • ZZZ scholars-Distribution [Members of this group will receive copies of everything sent to scholars@gsu.edu. This list is empty by default.]
    • ZZZ scholars-FullAccess [members of this group will have full proxy rights to scholars@gsu.edu including the ability to view/update/delete items in the inbox, calendar, folders, contacts, tasks..)
    • ZZZ scholars-SendAs [members of this group will be able to send mail as scholars@gsu.edu]
    NOTE: The “-FullAccess” group does not provide that ability to send messages as the department / scheduling mailbox. In order to provide a user with both of these capabilities they must be members of both the “-FullAccess ” and “-SendAs” groups.
  6. Enter the name of the person you’d like to add, click the plus icon next to their name, and then click Save.
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  7. The new member will now appear in the box under Members. To finish, click Save.
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Help

If you have questions, or need assistance, please contact the IIT Technology Service Desk at 404-413-HELP (4357) or help@gsu.edu.