Clearing Cached Address Books in Outlook

Associated Service Faculty and Staff Email


This document shows the steps required to clear cached Address Books from Outlook.


  • Office 365 Account
  • Outlook Client
  • Windows Machine


Steps to update the autocomplete feature

  1. Open Outlook
  2. Click New Message
  3. Enter name in the To Field and select theXnext to their name
  4. Type the name again and press Ctrl+K

Steps to Download Global Address List

  1. Open Outlook and Select File
  2. Select Info and then select Account Settings
  3. Select Download Address Book
  4. Select Full Details and Select OK

Steps to Clearing Address Book Cache

  1. Open Outlook and Select File
  2. Select Account Settings 
  3. Select Data Files and Open File Location
  4. Select Offline Address Books
  5. Exit Outlook by select File and then Exit
  6. Highlight the folders within the Offline Address Books Folders and Delete them.
  7. Open Outlook


For help with these steps please contact the Help Desk at 404-413-HELP (404-413-4357) or email them at

Did you know your OneDrive online storage via your email now allows for real-time document editing? Pretty cool. via @GeorgiaStateIST