Problems With Connecting to GSU Wireless on Windows 7

Posted On March 2, 2017
Categories Support

Overview

This document explains how to resolve common problems that may prevent a user from connecting to the GSU wireless network on a personally-owned Windows 7 computer.

Contents:

Common Problems With Connecting to GSU Wireless

I can’t connect to GSU Wireless.

If your Campus ID Password is expired, you will not be able to connect to the GSU wireless network. If you suspect your password may be out of date, you can update your password at campusid.gsu.edu. Your password may take up to 30 minutes to affect your wireless access.

If you are having trouble connecting to the GSU wireless network, removing the network from your list of networks, and then reconnecting, can sometimes help to resolve login issues.

Here’s how to forget the GSU network and add it to your device again.

  1. Click the wifi-win-icon icon.
    Wifi-win1
  2. In the list of available networks, click Open Network and Sharing Center at the bottom of the list.
    win7_connect1
  3. Click Manage wireless networks on the left side of the page.
    win7_connect2
  4. Right click GSU.
    win7_connect3
  5. Click Remove network.
    win7_connect4
  6. A conformation window will pop up. Click Yes.
    win7_connect5
  7. Return to the list of available networks and click GSU. Then click Connect.
    win-update1
  8. If a security alert window appears, click Connect.
    win7_connect8
  9. Enter your CampusID and Password, and then click OK.
    wifi-win3


My Device Keeps Connecting to GSU-Guest or another network other than GSU

If your device keeps connecting to a network other than GSU, the GSU network may not be set as your default wireless network, or another wireless network may be automatically connecting.

  1. In the List of available networks, right click GSU.
    problems_wireless_win7_1
  2. In the Drop Down Menu, click Properties.
    problems_wireless_win7_2
  3. In the Wireless Network Properties window, click Connection.
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  4. Under the Connection tab:
    1. Check the Connect automatically when this network is in range box if it is not already checked
    2. Click OK
      problems_wireless_win7_4
  5. In the Open Network and Sharing Center, right click GSU-Guest or the other network that your device defaults to other than GSU.
    remove-catchat-01
  6. In the Drop Down Menu, click Properties.
  7. remove-catchat-02
  8. In the Wireless Network Properties window, click Connection.
  9. remove-catchat-03
  10. Under the Connection tab:
    1. Uncheck the Connect automatically when this network is in range box.
    2. Click OK
    remove-catchat-04
  11. Repeat steps 5 – 8 for any other unused wireless networks to be sure only the GSU wireless network is set to automatically connect.

Help

If you have issues connecting to wireless on campus, or would like to tell us about your wireless experiences at Georgia State, please contact us using our wireless feedback form. Georgia State students can visit any of our CATLab locations across all our campuses for in-person support.

Of course, you can also contact the IIT Technology Service Desk at help@gsu.edu, or 404-413-HELP (404-413-4357).