Problems With Connecting to GSU Wireless on Windows 10

Posted On March 2, 2017
Categories Support

Overview

This document explains how to resolve common problems that may prevent a user from connecting to the GSU wireless network on a personally-owned Windows 10 computer.

Contents:

Common Problems With Connecting to GSU Wireless

I can’t connect to GSU Wireless.

If your Campus ID Password is expired, you will not be able to connect to the GSU wireless network. If you suspect your password may be out of date, you can update your password at campusid.gsu.edu. Your password may take up to 30 minutes to affect your wireless access.

If you are having trouble connecting to the GSU wireless network, removing the network from your list of networks, and then reconnecting, can sometimes help to resolve login issues.

Here’s how to forget the GSU network and add it to your device again.

  1. If your Campus ID Password is expired, you will not be able to connect to the GSU wireless network. To update your password, please visit campusid.gsu.edu. Your password may take up to 30 minutes to affect your wireless access. Make sure you update your Campus ID Password on all your devices to avoid connection issues.
  2. If you know that your password is not expired, and you still have problems with connecting to GSU Wireless, try to forget the GSU network and reconnect to enter your new CampusID password.
  3. Click the Wi-Fi icon on your taskbar to open the list of available networks.
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  4. Click Network setting at the bottom of the list of available networks.
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  5. In the new window, click Manage Wi-Fi settings.
    NOTE: This section might also be called Manage known networks, depending on your Windows 10 version.
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  6. In the Manage known networks section, choose GSU and click Forget.
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  7. Return to the list of available networks, choose GSU and click Connect.
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  8. If a conformation window pops up, click Connect.
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  9. Enter your Campus ID and Password, and then click OK.
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  10. If a conformation window pops up, click Connect.
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My Device Keeps Connecting to GSU-Guest or another network other than GSU

If your device keeps connecting to a network other than GSU, the GSU network may not be set as your default wireless network, or another wireless network may automatically connect.

  1. In the list of available networks, choose GSU, click the checkbox next to Connect automatically, and then click Connect.
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  2. Make sure that the Connect automatically checkbox is unchecked for all the other networks.
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Help

If you have issues connecting to wireless on campus, or would like to tell us about your wireless experiences at Georgia State, please contact us using our wireless feedback form. Georgia State students can visit any of our CATLab locations across all our campuses for in-person support.

Of course, you can also contact the IIT Technology Service Desk at help@gsu.edu, or 404-413-HELP (404-413-4357).