Problems with Connecting to GSU Wireless on a Mac

Posted On February 28, 2017
Categories Support

Overview

This document explains how to resolve common problems that may prevent a user from connecting to the GSU wireless network on a personally-owned Mac computer.

Contents:

Common Problems With Connecting to GSU Wireless

I can’t connect to GSU Wireless.

If your Campus ID Password is expired, you will not be able to connect to the GSU wireless network. If you suspect your password may be out of date, you can update your password at campusid.gsu.edu. Your password may take up to 30 minutes to affect your wireless access.

If you are having trouble connecting to the GSU wireless network, removing the network from your list of networks, and then reconnecting, can sometimes help to resolve login issues.

Here’s how to forget the GSU network and add it to your device again.

  1. If you know that your password is not expired, and you still have problems with connecting to GSU Wireless, try to forget the GSU network and reconnect to enter your new CampusID password.
  2. Click the airport-icon icon at the top right in your Mac toolbar and click Open Network Preferences.
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  3. Click Advanced.
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  4. In the Wi-Fi window:
    1. Select GSU
    2. Click the “—” sign
    3. Click OK
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  5. Click Disconnect.
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  6. Select GSU from the wireless network dropdown list.
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  7. You should be prompted for your credentials:
    1. Enter your CampusID
    2. Enter your CampusID Password
    3. Click Join
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My Device Keeps Connecting to a Wrong Network

If your device keeps connecting to a network other than GSU, the GSU network may not be set as your default wireless network, or another wireless network may automatically connect.

  1. Click the airport-icon icon at the top right in your Mac toolbar.
  2. Click Open Network Preferences in the dropdown.
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  3. Click Advanced at the bottom right of the Network window.
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  4. Remove GSU from your preferred networks:
    1. Select GSU
    2. Click the minus symbol
    3. Click OK
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  5. Click the drop-down menu and select the GSU network.
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  6. In the pop up window, enter your CampusID and CampusID Password, then click Join.
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  7. Click Advanced at the bottom right of the Network window.
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  8. Find and select the GSU network and drag it to the top of the menu.
  9. Click OK.
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  10. Click Apply.
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Help

If you have issues connecting to wireless on campus, or would like to tell us about your wireless experiences at Georgia State, please contact us using our wireless feedback form. Georgia State students can visit any of our CATLab locations across all our campuses for in-person support.

Of course, you can also contact the IIT Technology Service Desk at help@gsu.edu, or 404-413-HELP (404-413-4357).